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Excellence Since 2003
180-day Exchanges & Returns
Introducing our very own Bond Remover. Spray and remove in 15 seconds!
Our fast acting remover with an alcohol base removes tape extensions in an instant. No more tugging and pulling and minimal residue! Simply spray and remove! This new remover leaves the tape extensions clean after removal too, making re-application quick so stylists can get clients in and out quicker!
Spray over the bonds until bonds become loose, then easily remove each bond using a tail comb. If a bond feels sticky, add more remover. Once you have removed the Extension from the hair, comb out any residue. Rinse using regular shampoo and conditioner.
How do I use SHE Tape-in remover?
Saturate your existing tape in SHE Tape-in remover and wait for approximately ten seconds. The fast-acting spray should now make it easy to remove each bond. If the bond still feels strong after ten seconds, repeat the process. Once removed, you can re-install instantly.
How long will my remover last me?
For a full head of hair, one bottle of SHE Tape-in remover should last four five applications.
Will it leave a residue in the hair?
No - because it is alcohol-based, SHE Tape-in remover will evaporate into the air, leaving no residue. No oils or sticky solution to worry about!
How do I re-tape the extension after using the remover on the bonds?
You can re-apply almost instantly, just as long as your hair is dry. Blast your roots with a hair dryer, or allow the solution to completely evaporate before re-taping.
You can email us at purchas@superiorhair.co.nz. We guarantee a response within 24 hours.
If a product is unopened we can exchange or refund, however, any product tampered with will not be accepted as it goes against our hygiene policies.
Clearance stock are our products that have been discontinued. We strive to give the highest quality hair and sometimes decide not to continue certain ranges. For example, our curly extensions are discontinued because the quality was not up to our high standards due to having to undergo perming chemicals to achieve the curl they have. If you have any questions before purchasing, let us know so we can check accurately on stock and colour matches.
Clearance stock is discounted and is often the last of its stock. We do not accept any clearance stock back for refunds.
Once we receive your order, we usually reach out in 48-72 hours to get the issue sorted.
We recommend when sending a product back for an exchange/return to opt for tracked delivery so you can keep track of where your item is. If anything happens to your item on its way to us, the courier company is liable for this and we unfortunately will not be able to honour the exchange/return.
Sometimes you purchase an item that isn’t quite right, so we’ve made sure it’s easy to make an exchange. Ship back your current set of extensions and let us know what you'd like an exchange via e-mail or over the phone. We’ll get you set up with a new order docket. Please note that courier costs for returns are covered by the customer.
We are so sorry to hear that you have received the wrong order. Please contact customer services at purchase@superiorhair.co.nz and provide your order number and we will assist you further. We are happy to cover return costs to us so we can get your correct order on way.