FAQs

All the answers you need to know! Browse our FAQ here!

FAQ

Hair Extensions

Find an extension colour that is as close as possible to your natural hair around half way down the strand, rather than at the root or tip. We always recommend you get in touch with our team for a colour matching service to ensure you get extensions that look flawless. We can colour match you in-store and online. Find out morehere.

We do get products back in stock on a regular basis.

You can select to be notified when products come back into stock on our website.

Yes, and we encourage you to mix and match different tape-in styles. Superior Hair recommends  placing an ultra seamless on the bottom of your hair and then an invisi tape-in on the top for finer hair. This creates the perfect undetectable look. 

Sandwiching two Invisi tape-ins can sometimes be too thick for some as the bond has hair, making it thicker. Ultra Seamless are extremely flexible and so discreet in the hair, making the perfect blend. 

Our traditional weft hair extension is our original weft product and is machine made. Alternatively, our hand- tied weft is hand sewn with a much finer track. Traditional wefts can be cut to size, where hand-tied wefts come pre-cut. Superior Hair recommends our hand tied weft for finer hair  as it is discreet and lightweight on the scalp.

You’re welcome to send us a photo of your hair taken in natural lighting and our experts would be happy to colour match for you. Alternatively, check out our colour guide, or you can purchase both and using the test strand supplied, you can choose the better fit and return your other set for a refund.

Beautiful results are super easy to achieve with both of these methods, but the difference is in the application technique. If you love spending time doing your hair in front of the mirror - clip ins may be your best choice. If you are always on the run, try a halo extension.

Our Clip in Collection - Lengths, weight and pieces: 

Seamless clip in set: 10 pc, 20inch (180g) - add length for an affordable price

Classic clip in value set: 7pc, 14inch (80g) 20inch (90g)  - For serious all-round coverage

Classic clip in regular set: 9pc, 16inch (100g), 20inch (120g), 22inch (120g) and 26inch (150g) - Add great volume 

• Application: wefts with a lace or silicone are applied using clips to secure 

• Application time: with middle skill level, these can be applied in a few minutes

• Hair type: suitable for a range of thicknesses

• Hair length: your hair should be at least 6-7 inches long (which is around shoulder length).

• Hair styles: high ponytail, up-dos, buns, all are possible 


Our Classic halo collection - Lengths, weight and pieces: 


20 Inch (180g) includes one halo weft plus 2 additional clip on wefts. 

• Application: Halo weft applied use a nylon wire with extra clips for security + 2 clip wefts to help blend in the hair that frames your face

• Application time: middle skill level and can be applied in a few minutes

• Hair type: suitable for thin – medium and thick hair

• Hair length: Your hair should be below shoulder-length (medium to long length).

• Hair styles: Suitable for down or half down styles, experiment with sliding the halo for one side for side braids and ponytails 

Our hair extensions are made from Remy 100% human hair, so you can style them with hot tools as often as you would style your own hair. It is super important to always use a heat protector on both your extension and your natural hair to prevent damage.

Yes! All our hair extensions are made from high-quality human hair - meaning that

they can be dyed easily to match your natural hair perfectly. While you can dye

the extensions, we recommend avoiding any chemical treatments as the hair has

been processed and sterilised.  

Try to choose a shade closest to your natural hair color so there’s no need to dye it.

If you do need to, opt for a semi-permanent color or color conditioner. We also suggest testing the dye on a few strands to ensure the final result is what you want. While you can use dye, we take no responsibility for any damage caused by dying your hair extensions.

1. Always brush your extensions before you wash them. 


2. Prepare a clean sink or bowl with lukewarm water

3. Pump 2 or 3 dollops of paraben, sulphate, alcohol and keratin free shampoo into the water and dissolve.

4. Shampoo each extensions separately by holding the bond and dipping the hair into the water. Massage gently with light strokes 

5. Follow up with conditioner on the mids and ends. Leave them on a towel for around 15 minutes before rinsing. 

6. Apply a deep conditioner or hair mask and leave them overnight

7. Rinse each extension the following morning in warm water

8. Allow them to air dry, or use heat protectant and a hair dryerRemember: always use a shampoo that is paraben, sulphate, alcohol and keratin free. Only condition the mids and ends of your extensions. Following these rules will extend the life of your extensions.

How to Contact Us

Superior hair have a dedicated team who would love to help you! You can email us at purchase@superiorhair.co.nz and we guarantee a response within 24 hours. We also have an FAQ page to answer all questions you may have. If you can’t find the answers you are looking for , shoot us an e-mail or feel free to DM us on any of our socials.

You are welcome to either book here online

or you can call us on 09 309 5031 to check availability!

When your order has been dispatched, your order confirmation will connect you through to the courier provider, so we are not able to help much after the parcel has left our warehouse. We recommend getting in touch with the courier as they will be able to check the status of and track down parcels.

You will need to first reach out to the courier provider so they can lodge an investigation into what has happened. After that, the courier provider will let you know if your parcel is missing. If you find yourself needing to make a claim, we will help as much as we can.

We are so sorry to hear that you have received the wrong order. Please contact customer services at purchase@superiorhair.co.nz and provide your order number and we will assist you further. We are happy to cover return costs to us so we can get your correct order on the way.

If you think you were double-charged, our support team will be happy to help. Please email us at purchase@superiorhair.co.nz and provide us with your order number, amount and payment method so we can return the second charge to you.

All trade account holders can but new customers, we recommend to sign up online first and once your account has been accepted, you can call us and make an order with ease!

Shipping and Delivery

All orders will be shipped within 24 hours after the order is placed and payment is successfully completed. We use Courier Post standard tracked service at your cost.

Courier Post parcels are normally delivered overnight. Our next-day delivery service is not available on weekends and public holidays or for rural deliveries. For rural deliveries you should allow 3 working days.

MONDAY - FRIDAY orders placed before 2pm have same day shipping.

Orders placed after 2pm Friday will be sent Monday.

You can track your parcel using the tracking number here!

You should have recieved this alongside the email confirmation!

If you require your delivery for a Saturday you can contact us and request this for an additional fee. The Saturday delivery service is not available for rural deliveries. It is not 100% guaranteed by Courier Post also, please keep this in mind.

If your parcel hasn't arrived within the expected time frame, please contact us immediately as it is much easier to find lost or missing parcels within a few days of sending them than several weeks later. Alternatively, you may find keeping your track and trace handy and giving Courier Post a call can be quick too!

As long as you have not recieved a dispatch email, please email purchase@superiorhair.co.nz with your order number and the correct address. We will try our best to have this corrected. If for any reason we cannot, we recommend to contact Courier Post with your tracking number to have your parcel redirected.

Exchange and Refund Policy

Once we have received your extensions back, and have confirmed that they are in acceptable condition, you can choose to exchange them or receive a refund (minus shipping costs)

After you submit your request, we will process it as soon as we can. If we have any issues or questions, we will contact you. Otherwise, we will go ahead and process your request. If you have any questions please send an email to purchase@superiorhair.co.nz

For orders made using Afterpay or Laybuy, will incur a 5% Restocking fee. Any payments will be refunded and any scheduled payments will be cancelled. Usually these financial institutions take around 3-5 Business days to process, however, it may take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.

Once we receive your order, we usually reach out in 48-72 hours to get the issue sorted. 

We recommend when sending a product back for an exchange/return to opt for tracked delivery so you can keep track of where your item is. If anything happens to your item on its way to us, the courier company is liable for this and we unfortunately will not be able to honour the exchange/return.

Sometimes you purchase an item that isn’t quite right, so we’ve made sure it’s easy to make an exchange. Ship back your current set of extensions and let us know what you'd like an exchange via e-mail or over the phone. We’ll get you set up with a new order docket. Please note that courier costs for returns are covered by the customer.

You’re welcome to send us a photo of your hair taken in natural lighting and our experts would be happy to colour match for you. Alternatively, check out our colour guide, or you can purchase both and using the test strand supplied, you can choose the better fit and return your other set for a refund.

We are so sorry to hear that you have received the wrong order. Please contact customer services at purchase@superiorhair.co.nz and provide your order number and we will assist you further. We are happy to cover return costs to us so we can get your correct order on way.

If a product is unopened we can exchange or refund, however, any product tampered with will not be accepted as it goes against our hygiene policies.

You can email us at purchase@superiorhair.co.nz. We guarantee a response within 24 hours. 

Clearance stock is discounted and is often the last of its stock. We do not accept any clearance stock back for refunds.

Salon Enquiries

We take Visa, Mastercard, Apple Pay, Laybuy and Afterpay in store!

Yes! All Hair Extensions and Hair Loss for Men and Woman are done in our salon in Auckland!

You can book your Free Consultation or any Hair Extension Service here!

Please call us on 09 309 5031 to make your booking!

Yes! Our Auckland Salon keeps our entire range stocked up and available! However, we do not offer Clearance Stock in store!

You are welcome to email us at purchase@superiorhair.co.nz or fill out this enquiry form!

It sure does! As long as you give us notice if you need to cancel, within 24 hours of your appointment, your deposit is used as credit towards your booking!

Training Academy

We offer 1 on 1 Instore Training based at our Auckland Salon or a Dedicated Online Academy! Learn more here

Usually, a full day course is six hours long with a thirty minute lunch break. We try to schedule these courses from 10am - 4pm. Unless doing an hourly training.

Our in-person training courses take place at our Auckland salon at 201 Symonds Street, Eden Terrace, Auckland, NZ 1010.

Our hands-on training includes sectioning, application, and removal techniques using your own model or a mannequin head provided by us. We also show you colour and cutting techniques that are important for creating flawless results.

Full day training will include learning all methods of hair extension installation. All start up kits are included which will cover the necessities needed to master extensions. On the other hand, our hourly training option is concentrated to learning one or two methods and you will also need to purchase the start-up kit for each method separately.  

Yes, we do recommend only people with some experience in hairdressing take advantage of our training courses. A basic understanding of hair fundamentals is important to get the most out of these courses. 

Yes, you receive a certificate of completion for a full day training with Superior Hair.

Superior Hair online training courses comes with a starter kit with everything you need to learn the basics. For each method that you purchase, Superior Hair we provide everything that you need including all the hair and tools for every method. A training head will also provided for practice and completion of your assessment fitting. You will get an introduction to the method, consultation guides, installation, maintenance, and thorough instruction on cutting in and finishing off the look. 

If you would only like to learn a selected method, you can purchase this individually. However, our ‘buy three get one free’ option will get you the full four method training.

Yes, we are always ready and willing to help you out. Feel free to email us at purchase@superiorhair.co.nz and we will get back to you within 72 hours.

Men Hair Loss Solutions

A hair system is created using human hair, which is then hand-woven onto a particular base of material such as lace. The base is then adhered to the individual's head with the preferred method of attachment (tape or glue adhesive), and cut and blended to make it undetectable.

Superior Hair use the highest quality premium-grade human hair for our men’s hair systems. This ensures longevity and comfort. 

No, you don’t need to worry about people being able to tell you are wearing a Superior Hair men’s hair system. We at Superior Hair strive to provide high quality hair systems which includes a seamless hair line blend that works with your natural hair. With proper adhesion and styling, no one will ever know you are wearing a hair system.

A stock hair system comes ready-made. These hairpieces all have a standard base size and length, however we are able to cut them smaller. Superior Hair has a variety of colours available including grey hair options. It’s important to note that our stock hair piece is not of lesser quality than a custom made system - it’s just a convenient option if you want something in a hurry. 

Custom hair systems are designed to your exact specification from your measures from which we use to create a template. Custom hair systems are completely customisable: from length to wave, from colour to curl. Custom systems will always be the best match for you.

With proper care, human hair systems last around six months to a year and can be reattached to the head if adhesive begins to wear.

Yes, you can shower normally with a human hair system on. However, we do suggest avoiding shampoos and conditions with sulphates or parabens as these may compromise the hair.

Our Human Hair system can be darkened and toned down but we do not recommend bleaching your system or attempting highlights. Our systems have been treated so they do not react in the same way as natural hair to bleaching products, and attempting to lighten it may cause irreversible damage.

You can use any styling gels and wax to keep your hair style intact. If you are using strong wax/oils, we recommend rinsing your hair system well when washing.

Yes, if your natural hair was growing before the system was applied, it will continue to grown under the attached system. You are encouraged to come back to the hair salon every four weeks to have the system taken off, the glue removed, the new hair that's grown underneath re-shaved and then have the hair system re-applied. However, if you are not going to the salon for regular maintenance and use the tape method, you are welcome to do this at home.

Your system will fade naturally over a long period of time, but this should be virtually undetectable unless you are in excessive strong sun, or your hair comes in contact with a lot of salt (through ocean swimming or in your shampoo.) Superior Hair recommends a sulphate-free shampoo. 

Over a long time, it will fade - however they can easily be coloured. Just avoid bleaching.

If you choose to purchase a custom-made hair system, it will take roughly 3-4 month to create from your purchase date. Once we receive it in our Auckland salon, a full fitting will only take around 2 hours. 

For stock pieces, there is virtually no wait. They are ready to go products. Our experts need to fit the stock system, make any size changes, and then it is ready to install.

You are welcome come back to the hair salon every 2-4 weeks to have the system taken off, the glue removed, the new hair that’s grown underneath re-shaved and then have the hair system re-applied. If you are using tape to secure your system, you can complete these steps yourself.

A hair system is made to be worn constantly and does no damage to your scalp. The adhesive bond method lasts up to 2-4 weeks depending on your lifestyle.

Generally speaking, yes it is. However if you’re a little bit tentative and you’re not quite sure if it’s for you and you want to see what it looks like - there are options. We can apply it over to your hair or you can start with a system that clips in (as long as you have enough existing hair for this method.)

For best results, we shave the spot where the system will be attached, making sure to leave hair where needed to create the seamless blend.

Natural shedding is normal, and shedding will vary depending on your aftercare and how careful you are when maintaining your piece. At some point, it may require a repair and we are happy to complete this for our custom made pieces. Keep in mind that the repair can only be done once, it is not recommended to have the base repaired more than this.

We use a glue called “No Tape Glue”. It’s extremely popular on the market and entirely safe. Rest assured, this product has worked for us and for years and we have had no problems whatsoever with this bond.

Our glue adhesive and tape are specifically made for the scalp.

Woman Hair Loss Solutions

Superior Hair use the highest quality premium-grade human hair for our human toppers. This ensures longevity and comfort with all of our pre-made and custom-made toppers.

If you are looking for a versatile, long-lasting, and extremely realistic topper, then human hair is your best choice. Synthetic toppers are still high quality, but do not last as long as human hair toppers and need more careful styling and washing. A good rule of thumb is if you are looking to wear your topper every day, choose human hair. If your topper is for special occasions, a synthetic topper may be what you want.

With proper care, human hair toppers last around six months to a year when worn daily, and up to two years when worn occasionally. Human hair toppers are an ideal option for someone who wants a hair piece that has longevity and looks extremely natural.

We recommend that you use sulphate and paraben-free shampoo and conditioner on our human hair toppers.

1. Fill a small hand sink or a large-sized bowl with lukewarm water.

2. Add approximately 2 pumps of shampoo to the water and swish around to mix.

3. Place your topper into the water.

4. Allow to soak for 3-5 minutes, and then swish the hair around in the soapy solution for 1 minute. 

5. Rinse gently 

6. Comb conditioner through the hair, starting at the ends and work your way up to the base 

7. Rinse gently

You can set it under a warm dryer until dry, or let it naturally air dry overnight.

How often you decide to wash your hair is totally dependent on you and how often you wear the topper. If you are using hair spray or other styling sprays or gels, we recommend you wash your topper once a fortnight. Remember - your topper does not produce natural oils, so it does not need to be washed as often as natural hair.

Yes, you can swim while wearing a topper as long as it is firmly attached. After swimming in salt or chlorinated water, make sure to rinse the hair thoroughly with fresh water. A conditioning mask after swimming is a great way to return moisture to the hair.

The best way to store your topper is on our foldable wig stand or metal wig stand. This will keep your topper fresher and maintain its shape between wearings. Otherwise, you can keep it in a box. Keep your wig in a clean place away from dust, sources of high heat, and excessive humidity. 

We recommended that any cutting or colouring should be done by us at Superior Hair or another trained professional.

Using hair products like hair spray is absolutely fine. Hair serum and oils, smoothening products and deep conditioning masks is recommended to maintain a healthy and long lasting topper.

Our Human Hair toppers can be darkened and toned down but we do not recommend bleaching your topper or attempting highlights. Our toppers have been treated so they do not react in the same way as natural hair to bleaching products, and attempting to lighten it may cause irreversible damage.

You can use any heat tool of your preference to style your topper, however we do recommend using heat protectors before applying any heat and keeping your heat low (around 160 is recommended.)

Human Hair Wigs

Superior Hair use the highest quality premium-grade human hair for our human hair wigs. This ensures longevity and comfort with all of our pre-made and custom-made wigs.

If you are looking for a versatile, long-lasting, and extremely realistic wig, then human hair is your best choice. Synthetic wigs are still high quality, but do not last as long as human hair wigs and need more careful styling and washing. A good rule of thumb is if you are looking to wear your wig every day, choose human hair. If your wig is for special occasions, a synthetic wig may be what you want.

With proper care, human hair wigs last around six months to a year when worn daily, and up to two years when worn occasionally. Human hair wigs are an ideal option for someone who wants a wig that has longevity and looks extremely natural.

Human hair wigs are designed to be taken off and placed on a wig stand or in their box when you shower, unless they are attached to your scalp with tape adhesives. The hair itself is fine to get wet and wash in the shower, but avoid getting water on your hairline. If you wish to shower with your wig on, you can cover your hairline with a shower cap or scarf.

We recommend that you use sulphate and paraben-free shampoo and conditioner on our human hair wigs.

1. Fill a small hand sink or a large-sized bowl with lukewarm water.

2. Add approximately 2 pumps of shampoo to the water and swish around to mix.

3. Place your wig into the water.

4. Allow to soak for 3-5 minutes, and then swish the hair around in the soapy solution for 1 minute. 

5. Rinse gently 

6. comb conditioner through the hair, starting at the ends and work your way up to the base 

7. Rinse gently

You can set it under a warm dryer until dry, or let it naturally air dry overnight.

Yes, you can swim in a wig as long as it is secure and well-fitted. After swimming in salt or chlorinated water, make sure to rinse the hair thoroughly with fresh water. A conditioning mask after swimming is a great way to return moisture to the hair.

The best way to store your wig is on our foldable wig stand or metal wig stand. This will keep your wig fresher and maintain its shape between wearings. Keep your wig in a clean place away from dust, sources of high heat, and excessive humidity. 

We recommended that any cutting or colouring should be done by us at Superior Hair or another trained professional.

Yes, all wigs can be adjusted to fit your needs. We achieve this by tightening or loosening the slide in tabs located in the back of the wig. Most of our wigs are one size fits all.

Using hair products like hair spray is absolutely fine. Hair serum and oils, smoothening products and deep conditioning masks is recommended to maintain a healthy and long lasting wig. 

Our Human Hair wigs can be darkened and toned down but we do not recommend bleaching your wig or attempting highlights. Our wigs have been treated so they do not react in the same way as natural hair to bleaching products, and attempting to lighten your wig may cause irreversible damage. 

You can use any heat tool of your preference to style your wig, however we do recommend using heat protectors before applying any heat and keeping your heat low (around 160 is recommended.)

Our human hair wigs are made to look natural and untraceable. If your wig has been correctly fitted and kept in good condition, no one need ever know you are wearing one.