Shipping policy

 

SHIPPING & DELIVERY INFORMATION

Orders placed before 2pm GMT Monday-Friday will be processed and shipped on the same day. You will receive an email with your tracking information once we have processed your order. Tracking numbers have real time tracking information and delivery confirmation, however it may take a few hours for shipping information to update when your order has been shipped. Any orders placed after 2pm GMT will be processed on the next business day.

Please note: While we pay for overnight shipping via NZ Post, the final delivery is managed by them. Although they usually fulfill this service on time, there can occasionally be delays that are beyond our control. We strongly recommend contacting NZ Post directly if you experience any delays, as we cannot take responsibility for them once the package is with the courier.

Can I change or cancel an order after I’ve placed it?

Once you place an order, we try and process it immediately. This means, it’s unlikely that we can honour requests for change or cancellations. Once you have received your order, we are more than happy to exchange or refund your products, provided that your extensions have not been opened or tampered with.

Please note that Superior Hair Extensions is unable to provide a return shipping label or refund shipping fees. If you have submitted the wrong email address, send us an urgent email to purchase@superiorhair.co.nz with the correct address and order number. We promise to do our best, but if your address is unable to be changed, we would appreciate your understanding. We cannot assume liability for parcels not received due to an incorrect shipping address.

Shipping Rates And Total Delivery Time = ( Handling Time + Transit Time )

Country	Shipping Method	Handling Time	Transit Time	Cost
New Zealand	NZ Post (Sig Req)	0-1 Days ( Mon – Fri )	1-2 Days (Mon – Fri )	$9.90 NZD
Australia	DHL Express	0-1 DAYS (Mon – Fri )	1- 3 Days (Mon – Fri )	$40 NZD
Europe/United Kingdom	DHL Express	0-2 Days (Mon – Fri )	2-7 Days  (Mon – Fri )	$55 NZD

 

TAX & DUTIES INFORMATION

Please note that international orders are often subject to duties, fees & import taxes that is charged upon delivery. These additional charges are determined by your local customs authority, and will need to paid to your carrier or government. The recipient of the SuperiorHair package is responsible for these fees. The only document sent with your order is your order invoice. Any other paperwork, permits, or fees will be the recipient’s responsibility. 

Due to regulations or restrictions, we are unable to ship to the following countries:

Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe 

SHIPPING TERMS & CONDITIONS

Shipping Service

We provide shipping service to New Zealand through NZ Post. Please note: NZ Post Overnight Shipping cannot be guaranteed due to unforseen circumstances within NZ Post.

We use DHL express as our International Shipping provider, however please note that this service may have varying delivery times, especially if package delivery is delayed. Although it is rare, it is possible that packages may be lost or delayed. SuperiorHair is not held responsible for these delays or lost packages.

Delivery Authorisation

If you authorise the package to be placed in a safe place upon delivery, SuperiorHair is not responsible for lost or stolen packages.

Incorrect address

If you have submitted the wrong email address, send us an urgent email to purchase@superiorhair.co.nz with the correct address and order number. We promise to do our best, but if your address is unable to be changed, we would appreciate your understanding. We cannot assume liability for parcels not received due to an incorrect shipping address.

Fraud Alerts

Any orders with fraud alerts will not be processed and shipped until all details are verified. SuperiorHair Extensions has a fraud prevention system put in place to protect all customers.

Tracking Information

Once you have placed your order, within 24 hours you will receive a confirmation email with your tracking number. Please note that it takes a few hours for tracking information to update, as information is updated real-time. If you have an issue with your delivery information or tracking number, please contact the courier directly, as we have little control once your parcel has been shipped.