Superior Hair Frequently Asked Questions

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I placed my online order -how quickly can I receive my Superior Hair Extensions?

All orders will be shipped within 24 hours once payment is completed successfully.

For all NZ orders we use Courier Post standard tracked next day delivery service.

Our next day delivery service is not available on weekends and public holidays or rural deliveries.

For rural deliveries you should allow 3 working days.

The Saturday delivery service is not available for rural deliveries.

What are your payment methods?

PAYMENT METHODS

You can pay by

Credit Card or Bank deposit

Our bank details for direct deposit:

ASB Bank

Name: SUPERIOR HAIR REPLACEMENT STUDIO LTD

Account Number: 12 - 3233 - 0143524 - 50

What makes Superior Hair the best?

We only choose the best quality hair for our extensions. The Raw hair we use is high quality, healthy and strong hair. This produces a higher grade of extension hair that will last longer without tangling or drying. We believe we have the highest quality at the most competitive prices and offer only the strongest, healthiest and most luxurious 100% human hair available on the market.

Are Superior Hair Extensions made from 100% human hair?

Absolutely! Superior Hair extensions are made from the finest 100% human hair. Soft to touch and silky in appearance, our hair extensions are completely natural looking so no one will ever suspect they exist! Superior Hair extensions also come in 3 different quality grades.

What is difference between A grade AAA grade and Premium grade hair?

Superior Hair Extensions has three grades of hair extensions. Grading is important to ensure your hair extensions will last through the reapplication process extending the life of your extensions.

Grade A is a medium grade 100% human hair it is from human hair that has been subjected to a more basic production processes than higher graded hair but remains a top seller in the hair industry due to its lower prices.

AAA grade is human hair that is processed to create a more conditioned, longer lasting hair which can take more washes and stay looking soft, shiny and healthy for longer.

Premium grade. The highest quality processed human hair that is available. It has such strength that it is similar in condition to Virgin hair. The hair has been gently coloured to bring you a wide variety of natural looking European colours. The ratio of long hairs is extremely high and so there will be no tapering towards the ends.

These ratings have been selected by Superior Hair to distinguish between our grades of hair extensions. Other hair extension suppliers may have their own grading system. We are confident that our hair extensions are amongst the best available and as good if not better than those from other suppliers.

What colour of hair extensions should I choose?

When choosing a colour to match your hair, you should always choose a colour that matches your hair from the mid lengths to ends The blending of hair on the bottom is most important factor in creating a natural and seamless effect. We also sell colour rings so you can get an exact match.

Can The Human Hair Be Coloured?

Because the hair has been processed and sterilized we do not advise doing any more chemical treatments on it as it can easily be ruined affecting the quality and desired colour. We suggest you choose the colour that is closest to your natural hair so that the hair extensions blend with your natural hair colour.

If you do decide to dye it is best to use a semi-permanent colour or colour conditioner (always lighter to darker never darker to lighter).

Do not rub or tangle the hair, apply the dye and using the flat palms of your hands pat it though the hair in a stroking motion from root to tip. You also might want to test the colour on a few strands first to make sure the resulting shade is what you anticipate.

Please note: We take absolutely NO responsibility for any damage caused by dying the hair extensions even if done professionally.

Refunds will not be offered for damage caused by colouring. Dyeing or using any chemical process voids any warranty.

Can I straighten hair extensions?

Yes! You can straighten, blow-dry, curl, and style the human hair extensions, just as you would your own hair. We recommend using only low settings on curling irons, GHD and blow dryers. It is always best to always use a heat protection product before applying heat to the extensions.

Just like our own hair, the less heat you use the better!

For deep wave and very curly textures you may not want to brush it out or heat style it as it can become frizzy. For this style let air dry, with a wide tooth comb and scrunch with your fingers.

How many sets clip ins hair extensions do I need?

One set is usually enough. You may like more than one set of clip ins if: you are going quite a bit longer than your own hair; your hair is thick or you have a short haircut. You can add as much hair as you like making your new hair extensions as thick or long as you want.

Please note: our AAA grade clip in hair extensions set includes (9pcs) they have more hair than the A Grade clip in hair extensions set (7pcs).

Will clip in hair extensions damage my hair?

No, will not damage your own hair. Clip on extensions are a great alternative to weaving, braiding and adhesive hair extensions, which can damage your own hair. Clip ins can give your head a rest and help healthy hair grow.

How many strands of hair extensions do I need? (I-Tip, U-Tip and Easy Loop)

1gram/per strand hair extensions (I Tip /U Tip / easy loop):

25-50 Adds some highlights or to disguise hair damage.

75-100 Adds volume to existing long hair

125-150 Adds length & volume to short hair

How many pieces of Taped-In extensions do I need?

10-20 Adds some highlights

30-40 Adds volume to existing long hair

40-60 Adds length & volume to short hair

Note: Each person is different depending on how thick you want the hair, where it is being placed, head size, how it is being applied, and which style or cut etc. As a guide only above

Are hair extensions permanent or temporary?

Permanent hair extensions are never permanent in the true sense of the word but can last for months. There are risks involved to potential damage to your own hair which is why we recommend taking good care of your hair and scalp between salon appointments by following our aftercare hair tips and getting your extensions checked and maintained regularly by a salon professional.

Those who are want to try extensions for a quick change that can be undone on demand, clip in hair extensions are the answer.

You acknowledge that there are always risks that PERMANENT hair extensions method could damage your hair.

How do I wash and care for them?

•Easy! Always wash the hair in one direction try to avoid knotting.

•Sweep the hair from top to bottom.

•Avoid washing hair upside down.

•Use only high quality shampoos and conditioners that are for dry hair and add in moisture.

•Avoid swimming in Chlorine

•Wash hair right after swimming in the sea.

•When brushing your hair, start from the bottom and work your way up while holding the top part to keep it from shedding or stretching.

•You do not have to do this often; extension hair does not get as dirty as your regular hair.

•The less you wash your hair the longer your extensions will last.

•Use only low settings on curling irons and blow dryers.

•Let hair dry naturally if you can.

•Braid your hair at night to prevent tangling and it will also give you a nice wave.

•Do not use products for oily hair or strippers that take out chlorine or product build up.

Can I swim and go in the ocean with hair extensions?

We don't recommend it but if you do try to avoid getting hair in salt water as the salt can take all the moisture out of the hair and cause tangling. Add a spray in conditioner after swimming.

Can I wear my clip ins hair extensions to bed?

We recommend taking them out before your go to bed. This keeps the hair from tangling while sleeping they are easy to re-apply in. This is the greatest advantage to clip on extensions, being able to take them off at night.

How long will hair extensions last?

There are many factors.

First you want to buy the very best quality hair, and care for it properly so they will last longer.

Each person is different, depending on care for the hair, brushing, using blow dryers and hot irons, how it was applied, swimming, how often washed, etc. Some people like the hair extensions to always look new and replace them regularly.

Other people continue to use the hair extensions even though they are not looking brand new. Due to all these factors no one can give an exact amount of days’ hair will last. They can last for many months or be easily ruined if not cared for properly.

How long does my hair have to be to wear hair extensions?

Your hair does not have to be very long to enjoy the beauty of wearing hair extensions. We recommend your own hair starting lengths of at least 6 inches for best results.

Will anyone know I am wearing them?

No one should be able to tell. Choosing the right colour, the right length and curl pattern is important. With the right application you will know they are there but no one else will notice.