Hair extensions FAQ /info

How quickly can I receive my Superior Hair Extensions?

All orders will be shipped within 48 hours after orders placed with payment being completed successfully, we use Courier Post Standard Tracked Next Day Delivery service. Our Next Day Delivery service is not available on weekends and public holidays or rural deliveries.

For rural deliveries you should allow 3 working days.

If you require your delivery for a Saturday you can contact us and request this, however, there is a additional charge for this.

The Saturday Delivery service is not available for rural deliveries.

We offer combined shipping on multiple orders.


For delivery: Credit Card / Internet Transfer / Bank Deposit

Bank details: ASB Bank


Account Number: 12 - 3233 - 0143524 - 00

Reference: Use reference number and your name to identify your payment. This is especially important with a bank deposit and internet transfers. If the reference is incorrect or missing, it will cause delays to the transaction if we can not work out who made the payment.

If you are in New Zealand:

If your Payment made via Internet transfer on the weekend, will show in our account Tuesday morning. During public holidays and weekends parcels are sent the next available working / business day. Order dispatched confirmation and tracking numbers provided on request. All parcels can be tracked on the courier company web site

Q: What makes Superior Hair the best?

A: One company can be better than another and sell better hair. Only the best raw hair is chosen before it is treated. This is high quality, healthy and strong hair. This produces a higher grade of extension hair that will last longer without tangling or drying. Processing is vital. Many companies process hair differently. Different processing makes different qualities of hair. Superiorhair hair extensions are cheap price and endeavor to provide our customers with only the strongest, healthiest and most luxurious 100% human hair available on the market.

Q: Are Superior Hair Extensions made from 100% human hair?

A: Absolutely! Superior Hair hair extensions are made from the finest 100% human hair. Soft to touch and silky in appearance, our hair extensions are completely natural looking so no one will ever suspect they exist! Superior Hair hair extensions also come in 3 different Grades.

Q: What¡¯s difference between A grade AAA grade and Premium grade hair?

A: Superior Hair Extensions has three grades of hair extensions being A grade AAA grade and Premium grade. A grade is a middle grade but still a quality product. AAA grade is our second best grade of hair extensions and premium grade being our best grade. These ratings have been selected by Superior Hair to distinguish between our grades of hair extensions. Other hair extension suppliers may have their own grading system. We are confident that our hair extensions are amongst the best available and as good if not better than those from other suppliers.

Q: What colour of hair extensions should I choose?

A: When choosing a colour to match your customers hair, choose a colour that matches your customers from the midlengths to ends. The blending of hair on the bottom is most important. We sell colour rings so you can get an exact match. Also you can send in a sample of your customers hair and SUPERIOR HAIR will help you to match the closest colour.

Q: Can The Human Hair Be Coloured?

A: The great thing about our human hair is it covers most beautiful stunning shades and we suggest you choose the colour that is closest to your natural hair so that the hair extensions blend with your natural hair colour. Because the hair has been processed and sterilized we do not advise doing any more chemical treatments on it as it can easily be ruined affecting the quality and desired colour. If you do decide to dye it is best to use a semi permanent colour or colour conditioner (always lighter to darker never darker to lighter). Do not rub or tangle the hair, apply the dye and using the fl at palms of your hands pat it though the hair in a stroking motion from root to tip. You also might want to test the colour on a few strands first to make sure the resulting shade is what you anticipate. We take absolutely NO responsibility for any damage caused by dying the hair extensions even if done professionally.

Refunds will not be offered for damage caused by colouring. Dyeing or using any chemical process voids any warranty.

Q: Can I straighten hair extensions?

A: Yes! You can straighten, blow-dry, curl, and style the human hair extensions, just as you would your own hair. Use only low settings on curling irons, GHD and blow dryers. Hair extensions are made with human hair. It is best to always use a heat protection product before applying heat to the extensions.

Just like our own hair, the less heat you use the better!

This does not apply to all hair curl patterns. Deep wave and very curly textures you may not want to brush out or it can get frizzy. This hair let air dry, use a wide tooth comb if you choose and scrunch. Please note hair will dry out sooner when using blow dryers and hot implements. Air drying is a great idea.

Q: How many sets clip ins hair extensions do I need?

A: One set is usually enough. You may like more than one set of clip ins if: you are going quite a bit longer than your own hair, your hair is thick or you have a short haircut. You can add as much hair as you like making your new hair extensions as thick or long as you want. Please note: our AAA grade clip in hair extensions set (9pcs) They have more hair than A Grade clip in hair extensions set (7pcs).

Q: Will clip in hair extensions damage my hair?

A: No, will not damage your own hair. Clip on extensions are a great alternative to weaving, braiding and adhesive hair extensions, which can damage your own hair. Clip Ins can give your head a rest and help healthy hair grow.

Q: How many strands of hair extensions do I need? (I-Tip, U-Tip and Easy Loop)

A: 1gram/per strand hair extensions (I Tip /U Tip / easy loop):

25-50 Adds some highlights or to disguise hair damage.

75-100 Adds volume to existing long hair

125-150 Adds length & volume to short hair

Q: How many pieces of Taped-In extensions do I need?

A: 10-20 Adds some highlights

30-40 Adds volume to existing long hair

40-60 Adds length & volume to short hair

Note: Each person is different depending on how thick you want the hair, where it is being placed, head size, how it is being applied, and which style or cut etc. As a guide only above

Q: Are hair extensions permanent or temporary?

A:Permanent hair extensions are never permanent in the true sense of the word but can last for months. Compared to clip in hair extensions, the Micro Rings method (with micro rings, hook and a clamp) or the U Tip hot fusion method (with an electric heat connectors) or the Tape In method (the latest method). Those who are seeking a quick change that can be undone on demand, clip in hair extensions are the answer. For women who want to dress up and have fun, the clip in hair extensions, which are easy to remove and easy to change, are the best option. You acknowledge that there are always risks that PERMANENT hair extensions method could damage your hair.

Q: How do I wash them?

A: Easy! Wash the hair in one direction. From top to bottom. Avoid washing hair upside down in the sink. Use shampoos and conditioners that are for dry hair and add the most moisture. Wash hair right after swimming. When brushing your hair, start from the bottom and work your way up while holding the top part to keep it from shedding or stretching. You do not have to do this often. Extension hair does not get as dirty as your regular hair. The less you wash them the longer they will last. Use only low settings on curling irons and blow dryers. Let hair dry naturally if you can. Please do not use products for oily hair or strippers that take out chlorine or product build up.

Q: Can I swim and go in the ocean with hair extensions?

A:Places to avoid: Saunas, spas and swimming. If you do such activities it is best to wash hair right after swimming. Avoid getting hair in salt water as the salt can take all the moisture out of the hair and cause tangling. Never braid your hair or go in salt water. It is best to wear it down. Add a spray in conditioner after swimming.

Q: Can I wear my clip ins hair extensions to bed?

A: We recommend taking them out before your go to bed. This keeps the hair from tangling while sleeping they are easy to re-apply in. The great advantage to clip on extensions is being able to take them off at night.

Q: How long will hair extensions last?

A: There are many factors. First you want to buy the very best quality hair, and care for it properly so they will last longer. Each person is different, depending on care for the hair, brushing, using blow dryers and hot irons, how it was applied, swimming, how often washed, etc. Some people like the hair extensions to always look new and replace them regularly. Other people continue to use the hair extensions even though they are not looking brand new. Due to all these factors no one can give an exact amount of days hair will last. They can last for many months or be easily ruined if not cared for properly.

Q: How long does my hair have to be to wear hair extensions?

A: Your hair does not have to be very long to enjoy the beauty of wearing hair extensions. We recommend your own hair starting lengths of at least 6 inches for best results.

Q: Will anyone know I am wearing them?

A: No one should be able to tell. Choosing the right colour, the right length and curl pattern is important.With the right application you will know they are there but no one else will notice.